FAQ

🧵 Frequently Asked Questions (FAQ) – Sri Nandini Silks

1. What products do you offer?

We offer a wide range of traditional and ethnic wear including sarees, dress materials, kurtis, bridal collections, and festive outfits — all crafted with elegance and authenticity.

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2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across India.
COD charge: ₹99 per order.

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3. What are your shipping charges?

• Orders below ₹999: Shipping charge of ₹59

• Orders above ₹999: Free Shipping (Prepaid orders only)

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4. How long does delivery take?

We usually dispatch orders within 1–2 working days. Delivery typically takes 4–7 business days, depending on your location.

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5. Can I cancel my order after placing it?

Yes, you can cancel your order before it is fulfilled or dispatched. Once shipped, cancellation is not possible.

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6. Do you accept returns or exchanges?

Currently, we do not accept returns or exchanges unless the product is damaged, defective, or wrongly delivered.

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7. What should I do if I receive a damaged or wrong product?

Please contact us immediately upon receiving the order with an unboxing video as proof. We'll evaluate the issue and assist you with a replacement or refund.

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8. Is there a size guide available?

Yes, size details (where applicable) are mentioned on each product page. If you're unsure, feel free to contact us for sizing help.

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9. Do you deliver internationally?

Currently, we deliver only within India. International shipping will be announced soon!

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10. How can I contact your support?

You can reach us via:
📞 WhatsApp: +91 9945261676
📧 Email: support@srinandinisilks.in